General FAQ

Get the Low Down on the Whole Sphero Family

Where can I find the Public SDK license?

The Sphero Public SDK License can be found right here, on our website!

Where do I get help?

Visit our community forum to post questions, or help others with their questions.

Where can I share my projects with other Sphero RVR creators?

Visit our community forum to post and share your projects.

How do I stay informed about updates and announcements?

Sign up for our SDK email list to learn about SDK updates and announcements, as well as when new firmware is released.

Do Sphero products contain Lithium Ion batteries?

All of our Sphero products utilize rechargeable Lithium-Ion batteries as a power source. In designing our products, we made it a point to use the highest-quality, stable Lithium Ion batteries possible, optimized for a balance between safety and performance.

Compatibility

You can learn more about what devices Sphero products and apps are compatible with on the Sphero General Support Page!

Order and Shipping Info

When will my order ship? Where is my tracking number?

If you purchased a Sphero product that is currently in limited quantity through store.sphero.com, your place in line has been saved, and as soon as we receive more inventory, your payment method will be charged and your order shipped. Depending on demand, it may be up to a few weeks before your order ships.

You will receive tracking information as soon as your Sphero order starts its journey to your door.

Haven't received an email with your tracking yet? Follow the link to view the status of your order: https://store.sphero.com/pages/order-lookup

How do I change my shipping address?

If you placed an order on our online store (store.sphero.com), you can change your shipping address up to the point when your payment method is charged. Depending on whether your product is in limited quantity or not, you may have either minutes or days to make this change.

To change your shipping address, please email the following details to support@sphero.com.

  • New Shipping Address
  • Sphero Store order # (check your inbox for your order confirmation email)
  • The email address associated with the order

If your order has not already been charged and sent to our warehouse for shipping, we will be happy to edit your address.

Feel free to check the status of your order at any time, here: https://store.sphero.com/pages/order-lookup

What is Sphero’s return policy?

Sphero has a 12 month warranty that covers factory defects. If your Sphero is misbehaving, please contact our support staff at support@sphero.com.

Our experts can troubleshoot the challenge you’re encountering, and if a defect is discovered, we’ll make sure you have an operational product as quickly as possible.

Robot/Accessory Weights for RMA Shipments

If you are returning one of your items, and need to know the weight of the package to create your shipping label, please use this guide:

Product NameWeight (round up for Packaging)SKU or SKU’s
Sphero 2.01.6lbs (2lbs for RMA Shipments)S003, S003 SKU: BS,
S003 SKU: AP,
S003 SKU: RW,
S003 SKU: AS,
S003 SKU: Costco Retail,
S003 SKU: FC
Sphero 2.0 New Packaging1.71lbs (2lbs for RMA Shipments)S003 SKU: RW1,
S003 SKU: JP1
Ollie1.375lbs (2lbs for RMA Shipments1B01 SKU: USA,
1B01 SKU: ROW,
1B01 SKU: APWW,
1B01 SKU: JAP,
1B01 SKU: ASI,
1B01 SKU: FCA
Ollie Black Limited Edition Art Refresh 11.65lbs (2lbs for RMA Shipments)1B01 SKU: BLE
Ollie Black Limited Edition Art Refresh 21.65lbs (2lbs for RMA Shipments)1B01 SKU: BV3,
1B01 SKU: BFC
Ollie New Packaging1.88lbs (2lbs for RMA Shipments)1B01 SKU: US1,
1B01 SKU: RW1
BB-82.24lbs (3lbs for RMA Shipments)R001 SKU: USA,
R001 SKU: ROW,
R001 SKU: FCA,
R0011 SKU:JPN
BB-8 Special Edition with Force Band2.375lbs (3lbs for RMA Shipments)R001 SKU: SFC,
R001 SKU: SFC,
S003 SKU: SAP,
S003 SKU: SUS
SPRK1.78lbs (3lbs for RMA Shipments)S003 SKU: SUS,
S003 SKU: SFC,
S003 SKU: SAP,
S003 SKU: SRW
SPRK+1.76lbs (2lbs for RMA Shipments)K001 SKU: FCA,
K001 SKU: ROW,
K001 SKU: JPN
All Accessories EXCEPT Spine RampsEstimate 1lbs for RMA Shipments
Spine Ramps3.44lbs (Estimate 4lbs for RMA Shipments)

Do you accept purchase orders? How?

Yes, we do. Purchase orders can be submitted to orders@sphero.com or faxed to 1-720-729-0121

Countries We Currently Ship To

If your country is not listed in the 'Country' drop-down menu during checkout, we do not currently ship there from our store. If your country is not listed, we invite you to check out one of our retail partners.

Product Information Guides

Attached below are product information guides containing safety, handling, disposal, recycling, and regulatory information, as well as the limited warranty for each of our physical products:

Declarations of Conformity

By Robot

Please see our declarations of conformity by robot attached below:

By Accessory

Please see our declarations of conformity by accessory attached below:

Legal Guides

Legal Guides are attached below for the following products:

Sphero's Unsolicited Ideas Policy

Sphero’s Unsolicited Ideas Policy: Sphero appreciates your enthusiasm for our products and values your comments. However, our company policy does not allow us to accept or consider any unsolicited ideas, suggestions, comments, proposals, concepts, product enhancements, processes or materials (“submissions”). We have this policy in order to avoid potential misunderstandings when Sphero’s products might seem similar or identical to ideas submitted to us. If, despite knowing our policy, you still submit your ideas to Sphero, then the following terms shall apply to your submissions: You agree that your submissions and their contents will automatically become the property of Sphero, without any compensation to you or any third party: Sphero may use or redistribute the submissions for any purpose and in any way; Sphero has no obligation to review the submissions; and Sphero has no obligation to keep any submissions confidential. We welcome your feedback on our existing products and hope you will send it to us. If you do so, please only provide specific feedback on Sphero’s existing products and do not include ideas that our policy will not permit us to consider. We will treat any feedback you provide to us as non-confidential. Sphero will be free to use your feedback on an unrestricted basis, with no compensation to you or any third party.

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